Delivering for members

Title
Delivering for members
Short description

In this 2024 calendar year, we continued to help our members plan and live their best retirement through strong investment returns and improved members services. Catch-up on the enhancements we made during the year.

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mlc:Topics/news-and-updates
Time to read/watch
7 min
Effective date
2024-11-29 00:00
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MLC has a long history of helping customers create the best possible future. In 2024, we continued to help our members plan and live their best retirement through strong investment returns and improved members services.
 

Strong investment returns for our members

MLC’s MySuper Growth Portfolio – where the majority of our MySuper members are invested – delivered a strong, double-digit 13.1% return for the 12-months to 30 September 2024.1

The Portfolio also ranked in the top 10 performers over the 3 and 5-year periods to 30 September 2024, as reported by SuperRatings.2 These results are great news for our members, helping you work towards financial wellbeing in retirement. View the latest MLC MySuper investment returns here.

Members in our ready-made portfolios also enjoyed strong returns for the 12-months ending 30 September 2024, ranging from 8.8% for the MLC Stable option; a strong 16.9% return for the MLC High Growth option; and a return of 23.1% for the MLC Aggressive option. Compare the performance of our different investment options here.
 

Simplifying our Administration fees

As part of our ongoing commitment to help members meet their retirement goals, we simplified our Administration fees, and reduced them for most members.

We aim to outline our fees clearly, from administration to investments, to ensure transparency in all we do, so there are no unexpected surprises for members. Check out our fees webpage to learn more about the costs associated with our MLC MasterKey Business Super, MLC MasterKey Personal Super and MLC MasterKey Super & Pension Fundamentals products.
 

Responsible investment

Many of our members look for investments that consider Environmental, Social and Governance (ESG) factors. The MLC Socially Responsible Growth option is a diversified investment option managed by our investment experts in a way that considers relevant ESG factors.

It aims to generate long-term returns above inflation for members who wish to be invested in a way that does not expose them to certain business activities which may conflict with their personal values.

The MLC Socially Responsible Growth option delivered a strong 18.6%3 return for the 12 months to 30 September 2024, notably outperforming its competitors in the high-growth socially responsible investment segment.4 This reflects the effectiveness of the option’s strategy and commitment to generating long-term returns while adhering to socially responsible principles.

Learn more about the MLC Socially Responsible Growth option. You can also find more information on our responsible investment policy here.
 

We’ve made keeping track of your finances easy

Want to know what your financial future looks like? In October we launched a new digital tool, MLC Money View.

MLC Money View is an easy way to understand your current situation and get a projection of your financial future. Simply drop in your personal and financial details and the secure tool will build a customised dashboard that can help you understand:

  • What your home or investment property are worth
  • What your goals are and if you are on track to achieving them
  • How your budget is shaping up
  • If you’ll have enough in retirement
  • If you have the right level of insurance

Get a customised view of your finances in as little as five minutes – at no extra cost. Try MLC Money View today.

Helping our members start retirement with a bonus

Our Pension Bonus passes on the fund’s tax savings as a payment to eligible members transferring from their MLC MasterKey Super5 or Plum Super account into a new MLC retirement pension account (MLC MasterKey Pension Fundamentals). Other eligibility criteria also apply.

During the year, the MLC Pension Bonus rate reached 1.25% (as at 1 July 2024) – the highest it has ever been!

We're also proud that our MLC MasterKey Pension Fundamentals has been recognised as a platinum pension product by SuperRatings 10-years in a row (2014-2024)6.

Chat to a financial coach7 to see if you’re eligible for the Pension Bonus. Book an appointment.
 

We’re making it easier for you to make the most of your money

We also launched our SuperFit program. These short practical guides are designed to help you shape up your super and increase your knowledge.

Shape Up – Start your 50s off on the right foot. Use this guide to get the basics right and sort your super in 5 days.

Make a Move – Understand options and benefits available from age 60, so you can feel confident about retirement.

Get the basics right and take control of your retirement. Download the SuperFit guide that right’s for you and get started today.
 

Helping you keep your super and investments secure online

Financial scams are on the rise and becoming increasingly sophisticated, making them harder to spot. Our new cyber security resource centre explains the common types of scams, essential guidance to help you recognise them, along with practical tips to protect yourself and your loved ones.

Go to mlc.com.au/cyber-security to learn more.

Think you might be facing a scam? Click here to learn the steps to take immediately.

Let’s get in touch

Talk to us on 132 652 between 8am to 6pm AEST, Monday to Friday. You can also message us or request a call back.

Getting expert help is all part of being with MLC. As a service to our members, our team of award-winning Financial Coaches8 provide general advice related to your super, at no additional cost. The service offers general advice on a wide range of financial topics that can help you better understand super, and how to make informed decisions to help you maximise your retirement savings.

Our Financial Coaches also offer a Government Age Pension Concierge service. This service is available to members, their spouses and de facto partners aged 66+.

Make sure to book your appointment with a Financial Coach.

 

 

1 Past performance is not a reliable indicator of future performance. The value of an investment may rise or fall with the changes in the market. The performance returns in this communication are reported after deducting investment fees and tax but are before administration fees and costs. For details of relevant fees and costs, refer to the PDS and Investment Menu.
2 SuperRatings Fund Crediting Survey, SR50 MySuper Index as at 30 September 2024. Returns are calculated net of investment fees, tax and implicit asset-based administration fees. Explicit fees such as fixed dollar administration fees, exit fees, contribution fees and switching fees are excluded. Past performance is not an indicator of future performance. Ratings are only one factor to take into account when choosing a super fund.
3 Past performance is not an indicator of future performance. The value of an investment may rise or fall with the changes in the market. All returns are net of investment fees and tax considerations and do not include administration fees and costs. For details of relevant fees and costs, refer to the PDS and Investment Menu.
4 Chant West Super Fund Performance Survey, September 2024: Socially Responsible High Growth net returns for 12-months ending 30 September 2024.
5 MLC MasterKey Super account includes any account (including a transition to retirement pension in the pre-retirement phase) that you may have within MLC MasterKey Super Fundamentals, MLC MasterKey Business Super or MLC MasterKey Personal Super.
6 This rating is issued by SuperRatings Pty Limited (ABN 95 100 192 283 AFSL 311880), a Corporate Authorised Representative (CAR No 1309956) of Lonsec Research Pty Ltd AFSL 421445, are general advice only. Rating is not a recommendation to purchase, sell or hold any product and subject to change without notice. SuperRatings may receive a fee for the use of its ratings and awards. Visit SuperRatings.com.au for ratings information. Ratings are only one factor to take into account when choosing a super fund. For more details on MLC Super’s awards and ratings, visit mlc.com.au/awards
7 The Financial Coaches provide financial advice under the Australian Financial Services licence (AFSL) of Actuate.
8 MLC Super Fund awarded Advice Offering in the 10th Super Fund of the Year Awards 2024. The awards are determined by SuperRatings Pty Ltd using SuperRatings’ proprietary methodologies. SuperRatings are acting as a research partner for the Super Review Super Fund of the Year Awards issued by Momentum Media Group Pty Ltd.

 

 

The information in this article is current as at November 2024 and may be subject to change.

Keep track of your finances

MLC Money View helps you understand your current financial situation from basic budgeting to seeing how much you might have in retirement.
 

Find out more

 


Related links

Navigating economic uncertainty

Protecting yourself from super and investment scams

Choosing how your super's invested

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  • This article has been prepared by NULIS Nominees (Australia) Limited ABN 80 008 515 633 AFSL 236465 (NULIS) as trustee of the MLC Super Fund ABN 70 732 426 024. NULIS is part of the Insignia Financial group of companies comprising Insignia Financial Ltd ABN 49 100 103 722 and its related bodies corporate (‘Insignia Financial Group’). This information may constitute general advice. The information in this article is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider obtaining independent advice before making any financial decisions based on this information. It is recommended that you consider the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) before you make any decisions about your superannuation. You can obtain the latest copy of the PDS (or other disclosure documents) and TMD by calling us on 132 652 or by searching for the applicable product at mlc.com.au. You should not rely on this article to determine your personal tax obligations. Please consult a registered tax agent for this purpose. Opinions constitute our judgement at the time of issue. The case study examples (if any) provided in this article have been included for illustrative purposes only and should not be relied upon for decision making. Subject to terms implied by law and which cannot be excluded, neither NULIS nor any member of the Insignia Financial Group accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in the information in this communication.

    The Financial Coaches provide financial advice under the Australian Financial Services licence (AFSL) of Actuate Alliance Services Pty Ltd ABN 40 083 233 925 AFSL 240 959 (Actuate). Actuate and NULIS are both companies within Insignia Financial Group which comprises Insignia Financial Ltd ABN 49 100 103 722 and its related bodies corporate (Insignia Financial Group). No other entity within Insignia Financial Group, including NULIS or any other entity within the Insignia Financial Group that is a trustee for a regulated superannuation fund, is liable for or responsible for any work, action or advice provided by Actuate.