Contact us

Message us

Message our friendly staff for a fast response to your query.

Available Monday to Friday between 8am and 5:30pm AEDT

Below are some of our frequently asked questions.

How can I make a withdrawal request online?

What is my USI (Unique Superannuation Identifier)?

How can I update my residential address online?

How can I manage my MLC portfolio?

Call 132 652

Outside Australia +61 3 9966 5802

Opening hours
Monday to Friday between 8am and 6pm AEDT

Call 133 652

Outside Australia +61 3 9966 5804

Opening hours
Masterkey
Monday to Friday between 8am and 7pm AEDT

If you prefer to email us please complete our general enquiry form.
Allow 5 working days for a response.

Depending on your needs, there are a number of National Relay Service call options available.

If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right.

Customers	Call 132 652 between 8am and 6pm AEDT, Monday to Friday (+61 3 9966 5802 if you are calling from outside Australia)
Advisers - Masterkey	Call 133 652 between 8am and 7pm AEDT, Monday to Friday (+61 3 9966 5802 if you are calling from outside Australia)
Whole of Life, Endowment and Pure Endowment	Call 133 771 between 8.30am and 5pm AEDT, Monday to Friday
MLC Retail Insurance Claims	Call 1300 125 246 between 8:30am and 5:30pm AEDT, Monday to Friday
Wealth remediation	If you have any questions or concerns, please call our NSW-based Wealth Remediation Support Centre on 1300 405 562 between 8am and 6pm AEDT, Monday to Friday, (+61 3 8372 8588 if you are calling from outside Australia).

Expand	GPO Box 264, Melbourne Victoria 3001
MLC MasterKey	PO Box 200, North Sydney, NSW 2059
Whole of Life, Endowment and Pure Endowment	PO Box 23455 Docklands Victoria 3008
MLC Retail Insurance Claims	PO Box 23314, Docklands, Victoria 3008
General enquiries	PO Box 200, North Sydney, NSW 2059

Email attachments	If you need to send documentation in the form of a file attachment: enquiries.retail@mlcinsurance.com.au for all MLC Insurance, Wealth Protection and Life Cover requests contactmlc@mlc.com.au for MLC MasterKey clientfirst@myexpand.com.au for Expand
MLC Retail Insurance Claims	claims.retail@mlcinsurance.com.au Phone: 1300 125 246
MLC Life Insurance	website: mlcinsurance.com.au